Wanderlust - Frequently Asked Questions

Care of Pieces
Handwashing is recommended.  We advise against microwaving or baking in these dishes.

Shipping
Shipping will be calculated at the time of purchase based on the size, weight, and zip code. Orders will be sent Ground UPS with tracking. If you need an alternate shipping method, please get in touch with us.

Sales Tax
No sales tax applies at this time. Online purchases are not subject to RI sales tax.

Returns and Exchanges
We do not accept returns or exchanges on undamaged handmade items. However, if a piece arrives damaged or broken, we will replace the item or issue a refund, which ever you prefer. Please save any packaging material for UPS inspection.
Contact Wanderlust immediately to initiate the replacement process.

Custom Orders
We gladly consider custom orders. Text or email us your details to receive a quote and lead times. Options that can be customized include shape, image, or colors, as well as socket, switch, and cord. (applicable to wall sconces)

Trade and Wholesale orders
If you are interested in opening a wholesale account, please give us a call. Minimums apply.
 
Privacy Policy

This privacy notice discloses the privacy practices of WunderlustCeramics.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:

1. What personally identifiable information is collected from you through the website, how is it used, and with whom may it be shared?

2. What choices are available to you regarding the use of your data.

3. The security procedures in place to protect the misuse of your information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information you voluntarily give us via email or other direct contact. We will not sell or rent this information to anyone.
We will use your information to respond to you regarding the reason you contacted us. We will not share your information with any third party outside of our organization other than as necessary to fulfill your request, e.g., to ship an order.
Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Security
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected online and offline.
Wherever we collect sensitive information (such as credit card data), it is encrypted and transmitted to us securely. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the Web page's address.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers where we store personally identifiable information are kept securely.